SHIPPING AND DELIVERY

Belush delivery information:

We keep our clients informed at every stage — from order confirmation to processing, dispatch, and delivery updates.. We have invested heavily in logistical software to ensure that you to experience peace of mind throughout this process.

Courier/s:

We dispatch all of our orders with NZ Post.
We use Aramex or NZ Couriers to deliver large or bulk orders.

Shipping Rates:

Our shipping rates for New Zealand:

  • $8.00 per order
  • $12.50 to all rural destinations
  • Free shipping for all orders over $150 *  may exclude bulk orders

Order Processing:

Over 95% of all orders received before 3.00pm are dispatched the same day *
If you have a “change of mind”, for example a colour swap, please let us know as soon as possible. If we have already packed and ticketed your order, we may not be able to make changes. Please contact us asap.

ORDER PROCESSING TIMEFRAME
Standard Orders 1 Business day (before 3.00pm)
Training Kits 2-3 Business Days

Delivery:

If you’re not home and a signature is required, the courier will leave a calling card with a reference number for you to follow up. You can then:

  • Request a redelivery – please call 0800 501 501
  • Go to the NZ Post Depot with your calling card
  • You may also use the NZ Post Tracking System
LOCATION TIMEFRAME
Nationally (Bags) 1-2 Business days
Nationally (Boxes) 1-3 Business Days
Rural Delivery Please add 1-2 days to the above times

Dispatch and Notifications:

We’ll email you as soon as the courier collects your order. During delivery, you’ll get one or two more updates — such as ‘Out for Delivery’ and ‘Delivered’ — to keep you informed every step of the way.

Authority to Leave:

By default, we dispatch orders with “No signature Required” but our dispatch team may implement either a “Photo Required” or a “Signature Required” depending various factors, order size, client requests etc …

Delivery FAQ

You will receive an email only when your order has been dispatched. There will be a URL in this email which shows you the tracking progress.

Please check your spam folder or junk mail if you have not received any dispatch emails from us.
If not, please contact us via phone (on website) or email at [email protected] along with your order number, name or shipping address.

Traditionally we do not but we can upon request

If your cart net amount is $150 or more, you will automatically qualify free shipping at checkout.

NB: Some custom and bulk orders may incur a weighted / box courier charge.

Metro Area's Only:

A Saturday ticket is applicable in situations such as:
E.g.: You placed order on a Thursday or Friday and you need to ensure it gets to you by the weekend latest *

We can apply a Saturday ticket upon request - cost is $10.00 extra
Please contact us to request this - prepayment is required prior to dispatch.

Disclaimer: Belush cannot guarantee that your parcel will arrive on or before Saturday

If, in the unlikely event your parcel has not arrived, please call or email us @ [email protected]  within business 3 days of placing your order or receiving any dispatch confirmation.

Please provide all the details, including your name, order number and any courier tracking communication you have received

We will liaise with our NZ Post Account Manager to open up a "lost parcel" case and proceed they will proceed with an initial investigation.

You may be required to fill in documentation that NZ Post may send you or to answer any questions from their investigation team

Depending on the outcome, we will arrange a replacement order.

We only ship within New Zealand.

Please contact our Brisbane based Belush Australia team for any Australian order queries at [email protected]

If you have any unanswered questions regarding the Belush delivery information, please feel free to contact us directly or email [email protected]